Associate
Job Description (Posting).
Troubleshooting Skills required Should be able to service, fix, and repair Macintosh desktops/laptops Collect data which will be diagnosed from organization s database so that can provide proof and extensive understanding to clients so that it will help them strategize better and make informed decisions.
Respond promptly to customers requests by resolving issues.
also coordinate with the other teams in organization to improve its efficiency.
Communicate with customers through phones, emails or in person.
Need to be excellent team players.
Must have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.
Should possess strong analytical skills, in addition to excellent customer service skills.
must be prepared to do physical work like lifting and shifting items Technicians analyze and perform repairs related to Mac systems, operating issues, and peripherals.
install, configure, and fix macOS and interact with users and guide them on queries and issues related to hardware and software.
Professionals configure, install, and maintain Mac systems, peripherals, and mobile devices.
Should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them.
perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
Technicians should assess system configuration and software so that hardware resources can be used effectively.
ACMTs should thwart cyber-attacks and eliminate viruses with several types of tools.
must monitor, trace, and document problems in a bid to resolve them promptly.
Technicians should be able to identify, analyze, troubleshoot, and repair technical issues.
Should carry out data backups of Apple/Macintosh equipment, besides computers with other operating systems, such as Windows and Linux, and servers of organization.
Technical Skills:
Apple technicians need to be familiar with Apple s operating system for its Macintosh computers.
Should have experience in working with Apple s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
should be able to wipe out viruses, adware, malware, and spyware by making use of different tools.
Should be able to configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory.
Technicians should support the launch of new applications, services, and tools within organizations.
Should establish accounts and profiles of new users and handle password issues.
Technicians log all activities within an organization through a ticket tracking system and document incidents carefully and accurately.
should document resolutions of problems in the knowledge base of organization.
For ensuring proper documentation, technicians follow quality control workflow.
Technicians should oversee usage of systems so that comply with organization s policies and procedures.
should be prepared to travel to client locations whenever necessary.
(1.
) To attend status calls with customer and the team and escalate to Senior management (2.
) To drive recruitment and resourcing process by working closely with the HR teams (3.
) To drive resource planning and keep track of team s performance for high customer satisfaction (4.
) To ensure quality compliance and facilitate Value Recommended Skills Active Directory Group Analytical Android 4.
0 Apple Ios Apple I Pod Apple Remote Desktop Estimated Salary: $20 to $28 per hour based on qualifications.
Troubleshooting Skills required Should be able to service, fix, and repair Macintosh desktops/laptops Collect data which will be diagnosed from organization s database so that can provide proof and extensive understanding to clients so that it will help them strategize better and make informed decisions.
Respond promptly to customers requests by resolving issues.
also coordinate with the other teams in organization to improve its efficiency.
Communicate with customers through phones, emails or in person.
Need to be excellent team players.
Must have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.
Should possess strong analytical skills, in addition to excellent customer service skills.
must be prepared to do physical work like lifting and shifting items Technicians analyze and perform repairs related to Mac systems, operating issues, and peripherals.
install, configure, and fix macOS and interact with users and guide them on queries and issues related to hardware and software.
Professionals configure, install, and maintain Mac systems, peripherals, and mobile devices.
Should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them.
perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
Technicians should assess system configuration and software so that hardware resources can be used effectively.
ACMTs should thwart cyber-attacks and eliminate viruses with several types of tools.
must monitor, trace, and document problems in a bid to resolve them promptly.
Technicians should be able to identify, analyze, troubleshoot, and repair technical issues.
Should carry out data backups of Apple/Macintosh equipment, besides computers with other operating systems, such as Windows and Linux, and servers of organization.
Technical Skills:
Apple technicians need to be familiar with Apple s operating system for its Macintosh computers.
Should have experience in working with Apple s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
should be able to wipe out viruses, adware, malware, and spyware by making use of different tools.
Should be able to configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory.
Technicians should support the launch of new applications, services, and tools within organizations.
Should establish accounts and profiles of new users and handle password issues.
Technicians log all activities within an organization through a ticket tracking system and document incidents carefully and accurately.
should document resolutions of problems in the knowledge base of organization.
For ensuring proper documentation, technicians follow quality control workflow.
Technicians should oversee usage of systems so that comply with organization s policies and procedures.
should be prepared to travel to client locations whenever necessary.
(1.
) To attend status calls with customer and the team and escalate to Senior management (2.
) To drive recruitment and resourcing process by working closely with the HR teams (3.
) To drive resource planning and keep track of team s performance for high customer satisfaction (4.
) To ensure quality compliance and facilitate Value Recommended Skills Active Directory Group Analytical Android 4.
0 Apple Ios Apple I Pod Apple Remote Desktop Estimated Salary: $20 to $28 per hour based on qualifications.
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