Customer Service Manager
Imperial Systems Imperial Systems Mercer, PA Mercer, PA Full-time Full-time $50,000 - $55,000 a year $50,000 - $55,000 a year 17 hours ago 17 hours ago 17 hours ago Customer Service Manager Description Overseeing the Customer Services Department to allow development of strong relationships with a portfolio of customers both internal and external, while supporting the outside sales team in order for the business unit to exceed sales goals.
Responsibilities Oversee the Customer Service Department to develop and maintain the highest possible customer relationships with current and prospective customers to provide unparalleled customer satisfaction Establish and maintain procedures for the Customer Service Department to ensure effective and efficient order entry with corresponding sales acknowledgements Handle concerns and conflicts both internal to your department and external when revolving around customer service.
Work with price lists to quickly provide quote information based off published list pricing Review and confirm accuracy of sales order with pricing Escalate pricing issues and/or discrepancies with sales and pricing team Engage with production planning team to schedule customer orders based on due dates and communicate to customer anticipated schedule Quickly communicate any schedule changes or material issues with customer Collaborate with sales, operations, and other internal parties to ensure that customer agreements are met Escalate and resolve key customer issues by driving accountability with our quality and operation teams Deliver a high-quality, customer experience from order receipt to product receipt to ensure customer satisfaction and service for continued business Competencies Demonstrates the ability to manage a group of individuals Holds self-accountable for their actions as well as others Meets the expectations and requirements of all customers by making customer needs a primary focus Operates with a sense of urgency to focus on the customer needs Delivers commitments, producing work of the highest quality in a timely and effective manner Ability to prioritize and balance multiple tasks Modifies plans to meet changed circumstances by being flexible and adaptive Ability to communicate via email, phone, and in-person clearly, effectively, and concisely Education/Experience High School Diploma required, post-secondary education is strongly preferred Customer Service experience in manufacturing industry preferred Experience with Hubspot is preferred Experience with Microsoft Word and Excel as well as other Microsoft Office applications Experience in a previous management position is strongly preferred Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Ability to Relocate:
Mercer, PA 16137:
Relocate before starting work (Required) Work Location:
In person Overseeing the Customer Services Department to allow development of strong relationships with a portfolio of customers both internal and external, while supporting the outside sales team in order for the business unit to exceed sales goals.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Oversee the Customer Service Department to develop and maintain the highest possible customer relationships with current and prospective customers to provide unparalleled customer satisfaction Establish and maintain procedures for the Customer Service Department to ensure effective and efficient order entry with corresponding sales acknowledgements Handle concerns and conflicts both internal to your department and external when revolving around customer service.
Work with price lists to quickly provide quote information based off published list pricing Review and confirm accuracy of sales order with pricing Escalate pricing issues and/or discrepancies with sales and pricing team Engage with production planning team to schedule customer orders based on due dates and communicate to customer anticipated schedule Quickly communicate any schedule changes or material issues with customer Collaborate with sales, operations, and other internal parties to ensure that customer agreements are met Escalate and resolve key customer issues by driving accountability with our quality and operation teams Deliver a high-quality, customer experience from order receipt to product receipt to ensure customer satisfaction and service for continued business Competencies Demonstrates the ability to manage a group of individuals Holds self-accountable for their actions as well as others Meets the expectations and requirements of all customers by making customer needs a primary focus Operates with a sense of urgency to focus on the customer needs Delivers commitments, producing work of the highest quality in a timely and effective manner Ability to prioritize and balance multiple tasks Modifies plans to meet changed circumstances by being flexible and adaptive Ability to communicate via email, phone, and in-person clearly, effectively, and concisely Education/Experience High School Diploma required, post-secondary education is strongly preferred Customer Service experience in manufacturing industry preferred Experience with Hubspot is preferred Experience with Microsoft Word and Excel as well as other Microsoft Office applications Experience in a previous management position is strongly preferred Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Ability to Relocate:
Mercer, PA 16137:
Relocate before starting work (Required) Work Location:
In person Overseeing the Customer Services Department to allow development of strong relationships with a portfolio of customers both internal and external, while supporting the outside sales team in order for the business unit to exceed sales goals.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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